More support for infusion patients

Get answers to commonly asked questions and discover resources and advocacy groups for Ig and Alpha-1 therapy patients like you.

Your questions, answered.

Explore our FAQs for AIC patients. Have a different question? Reach out to us—we’re here to help.

Billing and Financial Support FAQs

Patients who have health insurance may still be required to pay for part of their care costs, called the patient cost share. This cost share is outlined in the Explanation of Benefits (EOB) from your insurance provider. The EOB arrives separately from your bill and explains how much our medication and services cost, and how much your insurance company will cover. You may receive a bill from Advanced Infusion Care (1st America Infusion Services) for any remaining amount. This amount is called the patient cost share, and is determined by your insurance plan.

AIS Healthcare offers a Financial Assistance Program (FAP) to help eligible AIS Healthcare patients who have concerns about being able to afford their medication. This could include those who do not have health insurance, do not have enough health insurance or are not able to get government help, as well as those who are not able to pay for needed care based on their financial situation.

To apply, call us at 877.299.4371 and request that a financial assistance application form be sent to you, or download and complete this form.

General Questions

A specialty pharmacy fills prescriptions for certain specialty medicines . Specialty medicines are often biologics “drugs derived from living cells” that are injectable or infused. They are used to treat complex or rare chronic conditions. Unlike retail pharmacies, specialty pharmacies also provide a wide range of services to support you based on your unique medical needs. For example, Advanced Infusion Care can provide education about specific conditions and how to manage your symptoms and avoid complications through medication. We also work with your doctor and your health insurance company to make sure that you have access to the right drug and that it is covered by your health plan if at all possible.

AIC is a national leader in infusion care. Working closely with doctors, we provide specialized in-home Ig and Alpha-1 infusion care to patients across the country.

We have over 200 experienced nurses on staff who are certified in intravenous and subcutaneous medication administration, which allows for consistent patient care. They provide both in-home infusion care as well as self-infusion and infusion pump training to all patients and caregivers.

In addition, every AIC patient has 24/7 access to a dedicated team of clinical and support staff. This team gives you consistency in your care. Having a team also helps to reduce response time and get you the care you need.

Our locations are open Monday through Friday:
Birmingham, AL 8:30 AM–5:00 PM Central Time
Cockeysville, MD 8:00 AM-5:00 PM Eastern Time
Dallas, TX 8:30 AM–5:00 PM Central Time
Panama City, FL 8:30 AM–5:00 PM Central Time
Valdosta, GA 8:00 AM–5:00 PM Eastern Time

Need after-hours assistance? Our pharmacists and nurses are available 24/7. Call us at 800.482.8466.

No. An AIC nurse will bring your medication to your home care visit. In some instances, your medication may be shipped directly to your home.

Although you don’t need to visit one of our locations to pick up your prescription, we’re always available to answer any questions you may have. Contact us anytime.

It is important to safely get rid of expired medications or other medication you are no longer taking. For up-to-date information on how to dispose of medication, please visit one of the following websites:

Call 800.482.8466 to be connected with an AIC facility—we are available 24/7. Multilingual and translation services are also available.

Please call our pharmacists or nurses with any questions regarding the following:

  • How to access medications in case of an emergency or disaster
  • How to check on a prescription status
  • Information on prescription substitutions
  • How to transfer a prescription to another pharmacy
  • How to obtain medications not available at the pharmacy
  • How to handle medication recalls
  • How to handle adverse reactions or side effects

Resources and advocacy groups

Through this global nonprofit, individuals and their families affected by Guillain-Barré syndrome (GBS), chronic inflammatory demyelinating polyneuropathy (CIDP) and related conditions can find advocacy and support resources.

Here, patients and their families can find information and resources for living with peripheral neuropathy.

The Immune Deficiency Foundation (IDF) connects primary immunodeficiency patients and their families to resources, events and advocacy opportunities.

The Jeffrey Modell Foundation site lets visitors explore the “Global PI Village,” where they can find information and resources about primary immunodeficiency, explore advocacy opportunities, apply for research and travel grants and connect with other patients and their families.

A professional organization for healthcare professionals, the AAAAI offers resources for patients living with allergies, asthma and immune deficiency disorders.

The Foundation provides information on prevention, treatment and potential cures for liver diseases. Phone: (800) 465-4837

The ALA focuses on the prevention of lung disease through educational programs, research and advocacy. Phone: (800) 548-8252

The not-for-profit Foundation provides resources, education, and information on testing and diagnosis for healthcare providers and people affected by Alpha-1. It funds cutting edge research to find treatments and a cure and supports worldwide detection of Alpha-1. Phone: (877) 228-7321

AlphaNet assists patients and families with support, education and strategies to manage their health. It also sponsors clinical trials for Alpha-1 therapies and produces The Big Fat Reference Guide to Alpha-1, a complete guide to understanding, managing and living with Alpha-1, and includes key terms, testing, genetics, and treatment options. It is available through the website or number listed below. Phone: (800) 577-2638

The Patient Information Line is available free of charge to anyone affected by Alpha-1 and provides support to newly diagnosed Alphas, Alphas seeking basic information, or help such as requesting a peer guide, physician referral, requests for literature, etc. Phone: (800) 245-6809