More support for patients like you

Get answers to your commonly asked questions and discover resources and advocacy groups for chronic pain and spasticity patients.

Your questions, answered.

Explore our FAQs for TDD patients. Have a different question? Reach out to us—we’re here to help.

Billing and Financial Support FAQs

Patients who have health insurance may still be required to pay for part of their care costs, called the patient cost share. This cost share is outlined in the Explanation of Benefits (EOB) you receive from your insurance company. The EOB arrives separately from your bill and explains how much we billed your insurance company for the medication and services AIS Healthcare provided, and how much your insurance company will cover. You may receive a bill from AIS Healthcare for your patient cost share, which is determined by your insurance plan. If you have any questions, please call our Financial Concierge Team at 877.299.4371.

Medication and services from AIS Healthcare are part of your Medicare Part B benefits. However, Medicare does not reimburse all pharmacy services. Medicare requires us to bill the patient. If you have any questions, please call our Financial Concierge Team at 877.299.4371.

Being an in-network provider allows us to work directly with your insurance company to process claims. Your insurance company will pay us directly for your medication and services. If there is a patient cost share, we will send you a bill.

AIS Healthcare is working to become an in-network provider with many insurance companies. However, we provide medication and services to out-of-network patients as well. If you have any questions, please call our Financial Concierge Team at 877.299.4371.

AIS Healthcare is a compounding pharmacy specializing in high-risk implanted infusion pump medications (also known as “targeted drug delivery”). This means we receive prescriptions for patients from their physicians and then prepare medications to meet those exact physician specifications. We ship the medication pre-filled in a syringe so the patient’s implanted pump can be filled. We charge what’s called a per diem for each day the pump is infusing the medication into a patient’s body. Per diems are industry standard charges that pharmacies use to help defray the costs of compounding the medication. Costs include (i) providing care coordination, (ii) providing pharmacy support, (iii) ensuring high safety and quality testing of the compounded product so each medication syringe is terminally sterilized and free from any contaminants, and (iv) shipping the medication nationwide. Per diems are the preferred method of billing for the TDD therapy by many insurance companies.

If you have concerns about being able to afford your medication, we may be able to help. Call us at 877.299.4371, option 2, or complete this form.

An Explanation of Benefits (EOB) is not a bill. It is the administrative paperwork from your insurance company regarding how your plan benefits were applied. If you have any questions, just give us a call.

AIS Healthcare offers a Financial Assistance Program (FAP) to help eligible AIS Healthcare patients who have concerns about being able to afford their medication. This could include those who do not have enough health insurance or are not able to get government help, as well as those who are not able to pay for needed care based on their financial situation.

To apply, call us at 877.299.4371, option 2, or download and complete this form.

General Questions

A specialty pharmacy fills prescriptions for certain specialty medicines. Specialty medicines are often biologics “drugs derived from living cells” that are injectable or infused. They are used to treat complex or rare chronic conditions. Unlike retail pharmacies, specialty pharmacies also provide a wide range of services to support you based on your unique medical needs. For example, AIS Healthcare can provide education about specific conditions and how to manage your symptoms and avoid complications through medication. We also work with your doctor and your health insurance company to make sure that you have access to the right drug and that it is covered by your health plan if at all possible.

We are a national leader in TDD care. Our highly trained staff members are experts who understand the unique needs of patients with complex conditions and chronic pain. We know these conditions can take a toll on patients both physically and emotionally. That’s why we are dedicated to providing support that can help address these issues. We also maintain the highest standards of quality and patient safety so that you can feel confident about the medication you receive from us.

We do much more than just fill your prescriptions. Our patient services include:

  • Support throughout the insurance approval process
  • Quick delivery of your medication
  • Counseling and educational information
  • Pharmacists and nurses available to speak with you 24/7

Contact us at 877.443.4006 to learn more about other patient services that may be available to you.

Our locations are open Monday through Friday:
Dallas, TX 8:30 AM–5:00 PM Central Time
Ridgeland, MS 8:30 AM–5:00 PM Central Time

Need after-hours assistance? Our pharmacists and nurses are available 24/7. Just call 877.443.4006.

No. You will receive your medicine at your doctor’s office, or a nurse will bring your medication to your home care visit. In some instances, your medication may be shipped directly to your home.

Although you don’t need to visit one of our locations to pick up your prescription, we’re always available to answer any questions you may have. Contact us anytime.

Call 877.443.4006 to be connected with an AIS Healthcare facility—we are available 24/7. Multilingual and translation services are also available.

Please call our pharmacists or nurses with any questions regarding the following:

  • How to access medications in case of an emergency or disaster
  • How to check on a prescription status
  • Information on prescription substitutions
  • How to transfer a prescription to another pharmacy
  • How to obtain medications not available at the pharmacy
  • How to handle medication recalls
  • How to handle adverse reactions or side effects

Resources and advocacy groups

On the official U.S. Department of Health site, you’ll find detailed information about these two government-run programs and related forms and resources.

Learn about the healthcare insurance exchanges and find a plan that works for you and your family.

For almost 40 years, the ACPA has offered pain management support and education.

Through this nonprofit, you can access education and support groups for Americans living with chronic pain.

Patient Mind Inc., a 501c(3) non-profit organization, was founded in September 2017 on the basis of providing education to patients and providers to improve dialogue during healthcare visits.

The Chronic Pain Research Alliance (CPRA) is the country’s first and only research-led collaborative advocacy effort dedicated to changing the lives of those with chronic overlapping pain conditions (COPCs).

TerSera Therapeutics offers assistance to eligible, commercially insured patients to help reduce the out-of-pocket costs of a PRIALT prescription.

Medtronic Patient Services can provide general educational information about Medtronic devices, facilitate product returns and replacements and offer assistance with Medtronic pumps.