Phone-based care management services to help patients and providers thrive

Care Connect® engages patients and empowers providers.

This phone-based care management program acts as an extension of physicians’ practices. Our specially trained team helps clinics better serve patients between appointments while offering patients the access, communication and confidence they need.

Care Connect has a 95% patient satisfaction rate. Our Dallas-based program has also been recognized by URAC, a top independent industry accreditor.  

Care Connect includes:
  • Phone-based care management services
  • Focused patient assessments, including optimized pre-refill, functionality and quality of life assessments
  • 24/7/365 telephone support for patients from a team of nurses and pharmacists 
  • Patient access to billing and insurance support 
  • Health education and community resource information for patients

This program is already covered in the core services offered by AIS Healthcare.

Benefits for patients and providers

For patients

Care Connect offers an optimized care experience. The phone-based service engages patients, provides access to care and gives them access to around-the-clock nursing support and education.

For providers

Care Connect adds efficiency and simplicity while keeping providers informed. The care coordination program collects current, valuable patient information to help providers get ahead of problems while reducing unnecessary calls and improving workflows.

How it works

The Care Connect team consists of nurses and pharmacists trained in targeted drug delivery (TDD) pumps. They engage with patients over the phone to answer questions and resolve any issues that may have arisen, contacting the patients’ healthcare providers as appropriate.

  • Care Connect nurses contact patients for focused assessments, providing ongoing education and support
  • Patients may also contact the Care Connect team 24/7 with questions or concerns